FAQS
Clementina Sketchbook – Frequently Asked Questions
OWNERSHIP
WHO OWNS THE ARTWORK?
All artwork is owned by the artist, Clementina di Monte Rubello, unless differently stated for special projects such as logos, emblems and monograms. These are the only artworks that are shared with the client in high resolution, which allows him/her to use the file unlimitedly. For any special requests of passing complete ownership and right of the commissioned artwork, please enquire with us directly.
Other special project which are open for a discussion on the ownership rights are licensing and/or publishing projects. Please contact us to discuss terms and pricing.
ORDERS
WHAT IF I NEED MORE THAN YOUR MAXIMUM QUANTITY AVAILABLE?
Please send us an email. We can advise when additional stock will be in or can place a special order for the quantity that you need.
WHY DO I HAVE TO PAY IMPORT FEES?
For orders outside the UK the buyer is responsible for paying additional costs such as duties, taxes, and customs clearance fees that their country might have implemeneted. These charges can vary widely and are often based on the type of item, the price, the package weight and dimensions, the country of origin, and also the taxes, duties, and fees of the destination country.
BESPOKE ORDERS
WHAT ARE BESPOKE ORDERS?
Bespoke orders are exactly that…they are custom, and therefore, you can order any quantity you require, even if it’s only 10! Note though that the cost per card will be higher as quantities go lower, so it is not ‘economical’ to order bespoke cards in low quantities.
Returns are not permitted on bespoke orders, although we make sure you approve each step of the design process before going ahead. Clementina first sketches her ideas and edits them until you are happy with the design. After that, the watercolour phase will allow for two rounds of small digital edits. Any changes of design after having approved the sketches, will be quoted and invoiced accordingly.
CAN I REQUEST A RUSH ORDER?
Yes! Rush orders are strictly subject to our availability and there will be a rush fee added to the cost of your order. Please note this when you contact us about a bespoke order and we will try to work within your time frame.
WHOLESALE
DO YOU OFFER WHOLESALE PRICING TO BUSINESSES?
If you are interested in stocking our product in your storefront or in an online shop, please send an email to info@clementinasketchbook.com
RETURNS
CAN I CANCEL MY ORDER?
If your order has not yet shipped, we can cancel your order and provide you with a full refund. Please submit a cancellation request email to info@clementinasketchboook.com as soon as possible. If your order ships prior to cancellation, you can return the unused, unopened and undamaged items within 14 business days for a full refund. We reserve the right to determine whether items have been opened, damaged, used or washed when we receive your return.
WHAT IS YOUR RETURN POLICY?
We accept returns of unused, undamaged, unopened items within 14 business days of receiving your order. Please choose your items carefully as return postage is at the buyer’s expense.
Please contact us at info@clementinasketchbook.com to request a return authorisation.
Please repack your item carefully so it won’t be damaged in transit, and post to the address you are given via email. We recommend using a shipping method that includes a tracking number so you can be sure your return arrives safely. We are not responsible for returns lost in the post.
Once we receive your return, we will process your refund as long as all terms and conditions for returns have been met. We do not take responsibility for any items that arrive damaged in transit. Returns received without a return authorisation will not be processed.
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** returns and cancellations are not accepted on personalised orders, unless the cancellation is requested before the artwork & printing has been done.
PRINTING
CAN I PRINT MY STATIONERY DESIGNS MYSELF?
No, we only print in-house, which enables us to ensure the quality and finesse of every piece we have created for you.
WILL ALL OF MY STATIONERY LOOK THE SAME?
Due to the method in which our stationery is printed, the finished product can be delicate to the elements. This means that external factors, such as humidity & temperature, can slightly effect the print quality. Please note that all of our products go through a stringent quality control process. However, it is natural that some discrepancies may occur.